Clear terms for subscription billing and refunds
AccessPoint subscriptions are billed monthly on a recurring basis. All payments are processed securely through our payment partner, Stripe.
Payment Security: Your payment information is encrypted and processed through industry-standard security protocols.
Refunds are not offered for change-of-mind cancellations after payment is processed. This policy ensures fair and consistent treatment for all subscribers.
Important: Please carefully consider your subscription choice before completing payment, as standard refunds are not available.
Pro-rata refunds are offered only in the event of:
Platform error that prevents service delivery
Verified service disruption lasting more than 48 hours
Technical issues on our end that significantly impact your listing visibility
Your listing will remain active until the end of your current billing period.
Your account data will be retained for 90 days in case you wish to reactivate.
Reactivation: You can reactivate your subscription at any time during the 90-day retention period with all your previous data intact.
For refund requests related to platform errors or service disruptions, please contact us with detailed information about the issue.
Contact@accesspoint.com.auResponse Time: We aim to respond to all refund requests within 2-3 business days.